Refund Policy

Last updated 4 September 2026

14 days, no questions asked

If Literah is not for you, write to us within 14 days of your purchase and we will refund you in full. You do not need to give a reason, and it makes no difference how much of the library you have read.

Email servico@apis-ia.com from the address you bought with, or tell us what it was. That is the whole process.

How the money comes back

Refunds are issued by Paddle.com Market Limited, our authorized reseller and the merchant of record for every Literah purchase. The money returns to the card or account you paid with. Paddle usually completes this within a few business days, though your bank may take longer to show it.

You will receive email confirmation from Paddle when the refund is processed.

What happens to your library

Access to the library ends when the refund is issued. You are welcome to buy again later at whatever the price is then.

After 14 days

Literah is sold as lifetime access for a single payment, so there is nothing to cancel and no renewal to stop. Beyond the 14-day window we do not offer refunds as a matter of course, but if something has gone wrong, write to us anyway. We would rather hear about it.

If something is broken

If the library will not load, your access has not arrived, or something is not working as described, contact us before asking for a refund and we will try to fix it. If we cannot, you will be refunded regardless of how long it has been.

Your statutory rights

Nothing here limits any right you have under consumer law in your own country. Where local law gives you a longer or stronger right to cancel or be refunded, that law applies, not this policy.

Brazilian consumers have a seven-day right of withdrawal for distance purchases under article 49 of the Código de Defesa do Consumidor. The 14 days offered here are in addition to that right, never a replacement for it.

Contact

Apis-IA Tecnologia Ltda (CNPJ 18.579.767/0001-82), Av. Des. Hugo Simas 1181, Loja 03, Vista Alegre, Curitiba - PR, CEP 80820-102, Brazil.
Email servico@apis-ia.com.

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